Banks, Credit Unions & Fintech
Modernize customer and member experiences, add practical AI, and connect digital platforms while protecting the core systems and controls you depend on.
PEOPLE · PROCESS · RESULTS
BCI-IT is a services company. Our people and our delivery process are what make every project successful. We don't resell software or favor any vendor, so every recommendation is built around delivering your use case efficiently and cost-effectively.

The BCI-IT standard
Production-ready, not proof-of-concept.
25+ years
Delivering technology that works in the real world.
3 countries
Global reach across a connected delivery team.
24/7 global support
Local expertise with coverage designed around operational reality.
Onshore + offshore delivery: clients get onshore engineers working their business hours, backed by global delivery centers across 3 countries for around-the-clock coverage.
How we deliver
BCI-IT is a services company of engineers and delivery specialists. We bring the right team, the right process, and the right standards to each engagement.
We hold no stake in which platform wins, so the recommendation stays honest. You keep ownership, control, and the freedom to change direction as your needs change.
WHO WE SERVE
Our primary focus is financial services, where secure integration, measurable outcomes, and speed-to-value are essential. We also support the teams keeping healthcare, education, public services, and technology platforms moving.
Modernize customer and member experiences, add practical AI, and connect digital platforms while protecting the core systems and controls you depend on.
Connect data, workflows, and platforms so policy, lending, and client operations move faster without compromising security or trust.
Keep clinical and business systems secure, available, and supported, and modernize infrastructure around the care your teams deliver.
Support campus networks, cloud, and student- and staff-facing systems with reliable coverage through the academic year's peaks.
Oracle Fusion for higher educationImprove resilient services and modernize complex environments with delivery grounded in accountability.
Extend product and platform teams with specialist engineering capacity, integration work, and support for the environments your customers run.
Enterprise-grade IT without the enterprise overhead, delivered as an extension of your team.
BUILT FOR MID-MARKET
Many organizations between 300 and 1,000 employees are asked to run technology at a scale their internal team was never built for. We act as that team's IT practice: network, cloud, end-user, security and legacy support, plus project delivery when something needs to change, run to the same standards an enterprise would expect but sized and priced for a mid-market budget.
Network, cloud, end-user, security and legacy systems, covered by one accountable team.
Defined quality gates, documented handover and shared onshore/offshore staffing keep the standard high and the cost realistic.
Start with the gaps that hurt most, then expand into projects, modernization and additional capacity as they earn their place.
VENDOR-AGNOSTIC BY DESIGN
We work across whatever cloud, language, platform, and legacy estate you already run—and we have delivered on all of it: AWS, Azure, Linux, Java, .NET, Python, Oracle, Cisco SD-WAN, Dell, VMware, and modern GenAI / LLM work. That breadth is precisely why our recommendation can stay independent.











AI delivery services
We design, build, and deliver conversational and agentic AI that understands natural-language member and customer requests, applies the institution’s own policies and rules, and can complete requests end to end across digital channels.
We use banking-grade conversational AI from Kasisto, part of Backbase, or another approach when that fits better. Our engineers integrate it with the core systems the institution already runs and deliver the capability into production.

PLATFORM EXPERIENCE
We are capable in Backbase, Kasisto’s banking-grade conversational AI, AWS, and Microsoft Azure, and we choose them where they fit the client’s environment. Where a partner platform is the right answer, we implement it; where it is not, we say so and build something else.
implementation partner
banking-grade conversational AI, now part of Backbase

cloud build and support

cloud build and support
A service menu, not a fixed package
Choose the capability that fits now, then expand when the next piece earns its place.
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From use-case discovery to production AI applications.
02
AWS, Azure, automation, and operations.
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Continuity now, modernization next.
04
Vetted specialists and dedicated squads.
Built for regulated environments.
We work in environments with strict access, audit, and data-handling expectations. Engagements are scoped with clear ownership of code and data, role-based access, controlled environments, and defined handover.

Who you’ll work with

01
Your single point of contact, accountable for the engagement end to end.
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Owns the technical design and the standards your team will work to.
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Onshore and offshore specialists matched to the stack, working as one blended team.
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Owns quality gates, testing, and the path to production.
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Accountable for documentation and handover so nothing lives in one person's head.
The specific roles and the onshore/offshore mix are agreed with the client at the start of the engagement.
Frequently asked
With a focused conversation about the outcome, systems, constraints, and timing. From there we can define a discovery, assessment, use case, or delivery workstream.
It depends on the problem, dependencies, and desired outcome. We shape the work into phases so the next decision is clear rather than forcing a fixed timeline.
Yes. You can start with one use case, one capability, embedded specialists, or a full program. The right starting point is the piece that fits your operation now.
We design around access, data flows, retention, governance, and the obligations that apply to your environment, with security considered from the start.
Cost follows the capability, duration, team shape, and level of support required. We size engagements around the outcome and the next useful phase, then make the assumptions and boundaries clear.
No. We are deliberately independent. We implement and integrate the platforms that suit your environment, including Backbase, Kasisto, AWS, and Microsoft where they are the right fit—and recommend against them when they are not.
Yes. We work around the systems already carrying the business, including core banking and incumbent platforms, and shape the integration or modernization path around your constraints.
Each engagement has clear ownership, a working cadence, decision tracking, delivery checkpoints, and reporting shaped to the people who need to steer the work.
Ready when you are