BCI-IT
Menu

PEOPLE · PROCESS · RESULTS

Your use case, delivered on the technology that fits.

BCI-IT is a services company. Our people and our delivery process are what make every project successful. We don't resell software or favor any vendor, so every recommendation is built around delivering your use case efficiently and cost-effectively.

Diagram: data, cloud, legacy and people feeding a central production environment, with a build, test, security-scan and release pipeline.

The BCI-IT standard

Production-ready, not proof-of-concept.

25+ years

Delivering technology that works in the real world.

3 countries

Global reach across a connected delivery team.

24/7 global support

Local expertise with coverage designed around operational reality.

Onshore + offshore delivery: clients get onshore engineers working their business hours, backed by global delivery centers across 3 countries for around-the-clock coverage.

How we deliver

Our team and process are the product.

BCI-IT is a services company of engineers and delivery specialists. We bring the right team, the right process, and the right standards to each engagement.

We hold no stake in which platform wins, so the recommendation stays honest. You keep ownership, control, and the freedom to change direction as your needs change.

WHO WE SERVE

Technology for work that carries responsibility.

Our primary focus is financial services, where secure integration, measurable outcomes, and speed-to-value are essential. We also support the teams keeping healthcare, education, public services, and technology platforms moving.

Financial services

Banks, Credit Unions & Fintech

Modernize customer and member experiences, add practical AI, and connect digital platforms while protecting the core systems and controls you depend on.

Insurance, Mortgage & Wealth

Connect data, workflows, and platforms so policy, lending, and client operations move faster without compromising security or trust.

Healthcare

Healthcare

Keep clinical and business systems secure, available, and supported, and modernize infrastructure around the care your teams deliver.

Public Sector

Improve resilient services and modernize complex environments with delivery grounded in accountability.

Technology Providers

Extend product and platform teams with specialist engineering capacity, integration work, and support for the environments your customers run.

Mid-Size Organizations (300-1,000 employees)

Enterprise-grade IT without the enterprise overhead, delivered as an extension of your team.

BUILT FOR MID-MARKET

Enterprise-level IT, sized for a mid-market organization.

Many organizations between 300 and 1,000 employees are asked to run technology at a scale their internal team was never built for. We act as that team's IT practice: network, cloud, end-user, security and legacy support, plus project delivery when something needs to change, run to the same standards an enterprise would expect but sized and priced for a mid-market budget.

An IT practice, not just a help desk

Network, cloud, end-user, security and legacy systems, covered by one accountable team.

Enterprise process, mid-market cost

Defined quality gates, documented handover and shared onshore/offshore staffing keep the standard high and the cost realistic.

Scales with you

Start with the gaps that hurt most, then expand into projects, modernization and additional capacity as they earn their place.

VENDOR-AGNOSTIC BY DESIGN

We start with your use case, not a product.

We work across whatever cloud, language, platform, and legacy estate you already run—and we have delivered on all of it: AWS, Azure, Linux, Java, .NET, Python, Oracle, Cisco SD-WAN, Dell, VMware, and modern GenAI / LLM work. That breadth is precisely why our recommendation can stay independent.

Diagram: the BCI-IT technology stack grouped into cloud, AI, platforms and languages, and network and infrastructure, centred on the client's existing stack.

Cloud

AWSMicrosoft Azure

Platforms & Languages

LinuxJava.NETGenAI PythonOracle

Network & Infrastructure

Cisco SD-WANDell

AI

LLM

AI delivery services

Conversational and agentic AI for financial institutions.

We design, build, and deliver conversational and agentic AI that understands natural-language member and customer requests, applies the institution’s own policies and rules, and can complete requests end to end across digital channels.

We use banking-grade conversational AI from Kasisto, part of Backbase, or another approach when that fits better. Our engineers integrate it with the core systems the institution already runs and deliver the capability into production.

Diagram: how a banking digital assistant interprets a natural-language request, applies policy, acts on backend systems and records the outcome.

PLATFORM EXPERIENCE

Deep platform experience. No platform bias.

We are capable in Backbase, Kasisto’s banking-grade conversational AI, AWS, and Microsoft Azure, and we choose them where they fit the client’s environment. Where a partner platform is the right answer, we implement it; where it is not, we say so and build something else.

implementation partner

banking-grade conversational AI, now part of Backbase

AWS

cloud build and support

Microsoft Azure

cloud build and support

Built for regulated environments.

Clear ownership makes careful delivery possible.

We work in environments with strict access, audit, and data-handling expectations. Engagements are scoped with clear ownership of code and data, role-based access, controlled environments, and defined handover.

Diagram: a controlled release path from development through testing, QA sign-off and change approval to production, with every change written to an audit trail.
  • 01Confidentiality and IP ownership defined up front
  • 02Least-privilege access
  • 03Controlled development and release process
  • 04Documented handover and knowledge transfer
  • 05A named delivery lead

Who you’ll work with

Clear ownership from the start.

Diagram: five delivery roles — delivery lead, solution architect, engineering squad, QA and release owner, and knowledge transfer — arranged around the client institution.

01

A named delivery lead

Your single point of contact, accountable for the engagement end to end.

02

A solution architect

Owns the technical design and the standards your team will work to.

03

Your engineering squad

Onshore and offshore specialists matched to the stack, working as one blended team.

04

A QA and release owner

Owns quality gates, testing, and the path to production.

05

A knowledge-transfer owner

Accountable for documentation and handover so nothing lives in one person's head.

The specific roles and the onshore/offshore mix are agreed with the client at the start of the engagement.

Frequently asked

Useful answers before the first call.

How do engagements usually start?+

With a focused conversation about the outcome, systems, constraints, and timing. From there we can define a discovery, assessment, use case, or delivery workstream.

How long does a typical project take?+

It depends on the problem, dependencies, and desired outcome. We shape the work into phases so the next decision is clear rather than forcing a fixed timeline.

Can we start with one AI use case?+

Yes. You can start with one use case, one capability, embedded specialists, or a full program. The right starting point is the piece that fits your operation now.

How do you handle security and compliance for financial data?+

We design around access, data flows, retention, governance, and the obligations that apply to your environment, with security considered from the start.

What does an engagement typically cost, and how is it sized?+

Cost follows the capability, duration, team shape, and level of support required. We size engagements around the outcome and the next useful phase, then make the assumptions and boundaries clear.

Are you tied to any particular vendor or platform?+

No. We are deliberately independent. We implement and integrate the platforms that suit your environment, including Backbase, Kasisto, AWS, and Microsoft where they are the right fit—and recommend against them when they are not.

Can you work with our existing core banking systems and incumbent platforms?+

Yes. We work around the systems already carrying the business, including core banking and incumbent platforms, and shape the integration or modernization path around your constraints.

How do project governance and reporting work?+

Each engagement has clear ownership, a working cadence, decision tracking, delivery checkpoints, and reporting shaped to the people who need to steer the work.

Ready when you are

The next practical move starts with a conversation.